Greasecycle LLC (“Greasecycle,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding that information when you visit https://grease-cycle.com/ (the “Site”) or use our services.
By using the Site or our services, you agree to the terms of this Privacy Policy.
1. Who We Are
Greasecycle LLC is a used cooking oil collection and grease trap service provider serving commercial customers in North Carolina, South Carolina, and Virginia.
Greasecycle LLC 3900 Commerce Park Dr. Raleigh, NC 27610, USA Phone: (888) 520-4267 Email: info@grease-cycle.com
2. Information We Collect
We collect the following categories of personal information:
Information you provide directly to us when you request a quote, contact us, sign up for service, or opt in to SMS communications:
- Full name
- Business name
- Service address and mailing address
- Email address
- Phone number (including mobile number for SMS)
- Information about your business (type of establishment, tank size, service needs, etc.)
- Any other information you choose to provide in a message or form submission
Information collected automatically when you visit our Site:
- IP address and approximate location (city/region)
- Browser type, device type, and operating system
- Pages viewed, time spent on pages, and referring website
- Cookies and similar tracking technologies used for analytics and advertising
Information from third parties, such as analytics providers (e.g., Google Analytics) and advertising platforms (e.g., Google Ads) that help us understand how visitors use our Site.
3. How We Use Your Information
We use the personal information we collect to:
- Respond to quote requests, questions, and customer service inquiries
- Schedule, provide, and manage used cooking oil collection and grease trap services
- Send service-related communications, including appointment confirmations, pickup notifications, invoices, and account updates
- Send SMS messages you have opted in to receive (see Section 5)
- Improve our Site, services, and customer experience
- Measure the performance of our marketing and advertising
- Comply with legal obligations, enforce our agreements, and protect our rights
We do not sell your personal information.
4. How We Share Your Information
We share personal information only in the limited circumstances described below:
- Service providers. We share information with trusted vendors who perform services on our behalf, such as website hosting, email delivery, CRM, routing and dispatch software, analytics, advertising platforms, and payment processing. These providers are only permitted to use your information to perform services for us.
- Legal and safety reasons. We may disclose information if required by law, subpoena, or court order, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers. If Greasecycle is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.
We do not sell or rent your personal information to third parties for their own marketing purposes.
5. SMS / Text Messaging
SMS consent is not shared with third parties or affiliates. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-in. By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Greasecycle. This includes SMS messages for conversations (external) and conversations (between employees).
Message frequency. Message frequency varies.
Costs. Message and data rates may apply.
Help. Message HELP for help, or contact us at (888) 520-4267 or info@grease-cycle.com.
Opt-out. Reply STOP to any message to opt out at any time. After you send STOP, you will receive one confirmation message and will not receive further SMS messages from us unless you opt back in.
6. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to operate the Site, remember your preferences, analyze Site traffic, and support advertising. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Site.
We may use third-party analytics and advertising tools, such as Google Analytics and Google Ads, which collect information about your use of the Site over time and across other websites.
7. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Site and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
10. Your Rights
Depending on your state of residence, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of the information we hold about you. To exercise these rights, contact us using the information in Section 12. We will respond in accordance with applicable law.
You may also unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any marketing email we send, or by contacting us directly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Greasecycle LLC 3900 Commerce Park Dr. Raleigh, NC 27610, USA Phone: (888) 520-4267 Email: info@grease-cycle.com
